Payment Policy:
- 3% fee is applied for payment made by any card type (effective from 1 Jan. 2014).
- All Promotional rates are inclusive tax and services charge.
Check-in/out Policy :
- Standard check-in time is 14:00 and Standard check-out time is 12:00 at noon
- Early check-in and late check-out are subject to room availability and additional charges
- Early check-in after 08:00 and Late check-out until 18:00: 50% charge of one night
- Early check-in before 08:00 and Late check-out after 18:00: 100% charge of one night
Early arrivals and late departures:
- If your arrival is early in the day and you would like immediate access to your room, we recommend reserving for the prior night. Similarly, for late departures, reserving an additional night will guarantee access until you leave the hotel
Guarantee Policy :
- A valid credit card will be required upon booking;
- For credit card reservations, the same card(s) must be presented upon check in at the respective hotels;
- Hotel reserves the right to cancel any reservations without notice if we are notified of any fraud or illegal activities associated with the full payments received.
Children Policy:
- Child under 6 years-old: free of charge.
- Child from 6 years-old to 12 years-old: surcharge US$8/person/room/night.
- Child from 12 years-old or extra Adult: surcharge US$15/person/room/night.
Cancellation/Amendment Policy: This policy defines how to handle cancellations:
- If cancellation/amendment is made 72 hours prior to your arrival date, no fee will be charged.
- If cancellation/amendment is made less than 72 hours of your arrival, 1st night’s room will be charged
- No-show will be one night room charge.
- Early Bird/Long Stay/Last Min/Package Rates are no cancellation, no amendment & non refundable
